Remember the simple days of watching television? You clicked the power button on your remote control, and with the exception of using the volume up/down or channel up/down buttons, that was pretty much all that was required for an enjoyable evening viewing your favorite shows. Cable TV then became the first revolutionizing volley that forced a change in our viewing habits, accompanied by television product enhancements like flat-screens and picture-in-picture technology. These changes brought with them what has become the bane of many consumers, especially boomers who recall the simpler days: remote controls that require an advanced degree in mechanical engineering to operate.
OK, so some of you are still saying “simple enough,” right? Well I’m here to tell you that I’ve always considered myself fairly technologically proficient, but now I’m not so sure. One of my two best friends has a television system that I cannot operate; I mean I can’t even turn the damn TV set on!
Let me attempt to describe it for you. The TV screen is boring without content so we first encounter his set-top box from Verizon. Now that we have channels to watch, we have to deal with the fact that his HD picture technology falls flat with the TV’s built-in sound system. So he added a few speakers; ah, that would be seven to be precise: 1 center, 2 front, 2 side 2 rear. Now add the subwoofer to really power the bass sound behind all the action scenes. All of this (of course) needs to be driven by an audio receiver with Dolby Digital THX processing, and that might as well handle the video too…HDMI in/HDMI out. Hang in there friends, we’re far from done…What about the pictures, like home videos, movies from Netflix or Amazon? Let’s add in his PC. It runs Windows Media Center, plays music, connects to his shared hard drive with all the family pictures and videos, and (wait for it) provides access to the internet. Another HDMI in/HDMI out, set-up the WiFi, add a keyboard and mouse. Of course, being the early adopter, my buddy immediately jumped on the Blu-ray bandwagon. Now we’ve got a second remote control. That’s two too many, so lets’ throw in a Harmony universal remote and program it to control the TV, receiver, the Blu-ray player, and the PC (i.e power, channels, volume, etc.). Now we’re done.
Oh wait, I forgot to mention the choice of over 400 channels. By the time you’re finished scrolling through all of the choices to see what program you’d like to watch, it’s time to go to bed. This action can only be accomplished (getting back to where I started) if you know how to turn the “confalootin” TV system on…how am I ever going to learn this unless Scotty beams up from The Starship Enterprise and teaches me how to use the universal remote, which easily has over 40 controls?
At this point you may be wondering “where does it go from here?” Vinod Khosla, a well-respected investor and founder of Khosla Ventures provides an indication in his recent article for TechCrunch:
TV 2.0 (Miso, Flingo, Maker Studios, both first and second screen apps as well as content production & sourcing): “TV as an interactive and social experience both on the primary and the second screen.” Most U.S. Internet users, I am told now, have a second screen in front of them when watching TV. Whether it is true or not, it soon will be, and the interaction that is possible will allow for all kinds of creativity and user engagement shows/applications/techniques. More importantly, program production, be it video for TV, audio for radio, or text for next-generation news formats (tomorrow’s “newspapers”?) could be crowdsourced or gamified. This allows for new personal brands to emerge (much like the Drudge Report or Politico or some YouTube channels that are emerging now). Better experiences for users, better targeting for advertisers, more access for programmers and the creative types are all likely. Your proxy or agent prioritizing your viewing or reading queue will be an adjunct area. The big guys and the small guys meanwhile will battle for newer first screen experiences and applications.
You’ll have to excuse me for a second; I need to gulp some Dramamine to alleviate my seasickness.
Folks, the last thing I mean to imply is that we boomers are falling behind the times; truth be told, just the opposite is happening. According to Brent Green, a nationally-known marketing consultant and author of Marketing to Leading-Edge Baby Boomers: Perceptions, Principles, Practices, Predictions, “Boomers are today’s built-in recession cure. They constitute a market force largely unabated by economic recession or the aging process. Boomers are the future of many product categories, including healthcare, pharmaceuticals, anti-aging therapies, retirement housing, continuing education, luxury and educational travel, online social networking, consumer and aging-in-place technologies, financial services, consumer packaged goods, many categories of durable goods, purchases for grandchildren, home renovations, and so forth.”
Green goes on to explain that just because boomers are getting closer to retirement, that doesn’t automatically equate with being calm and peaceful as we move ahead. Behavioral data suggests we’ll continue to remain active consumers for many, many years. Even with today’s financial retirement woes, we’re still going to be more affluent, hence prevailing as an important market segment for a long time.
Always feels good to know you’re still relevant; I just never figured it would require graduate study in television operation…
-Neal
(Note: Special thanks to my friend’s son, Josh, for his apt description of his dad’s TV system, which Josh [a technical marvel] helped design. Josh authors the Spirited Cocktails blog—a link can be found in my Blogroll)

