Posts Tagged ‘courtesy’


I’m in the middle of a lazy, overcast Sunday morning putting the finishing touches on breakfast. It’s the one day of the week I have our paper (The Philadelphia Inquirer) delivered, providing  the opportunity to “lose myself” for a couple of hours reading through its entirety. The Currents section, offering editorials and commentary, and the Local News section contain articles that are unwittingly related to one another and spark the idea behind this post.

One article, written by Bob Martin, a former Inquirer writer and editor, is entitled “We could go  a long way toward being brotherly,” with the subtitle “Our orneriness drags us down.” It details Mr. Martin’s description of an older work acquaintance nicknamed “Slim” who has since passed on; a gentleman known for his blue-collar survival skills and fierce “addytood,” who had  his way of doing the job and damn anyone who sought to introduce changes mentality. A colleague of Mr. Martin’s noted at Slim’s viewing that he looked more at peace than anytime he was alive. It made Mr. Martin wonder “if this hard edge that characterizes so much of our region serves any useful purpose or does it simply drag us down?”

The second article, by Jennifer Lin, an Inquirer staff writer, is entitled “Flap over Specter’s ‘act like a lady’ comment spreads.”  Senator Arlen Specter (D., Pa.) recently participated in a radio talk show with Rep. Michele Bachmann (R., Minn.) and the discussion had turned to the health-care bill. Specter noted that Rep. Bachmann had said she voted for prosperity, and countered that prosperity wasn’t a bill. Bachmann, briefly talking over him, stated “Well, why don’t we make it a bill?” Specter immediately responded in a cantankerous manner, retorting “don’t interrupt me. I didn’t interrupt you. Act like a lady.”  A couple of additional barbs flew by, but you get the idea. Rep. Bachmann was taken aback by the the Senator’s arrogance and felt like he was essentially telling her to “just sit back and keep quiet.” National media outlets have since picked-up the story, calling Specter’s remarks “patronizing, demeaning and disrespectful.”Ralph Kramden.jpeg, courtesy Bing images

All of this begs the question of why civility isn’t exercised more often than hot-tempered, intractactable behavior in our normal discourse with one another?  I used to encounter this stark difference in my former job. I always enjoyed the easy-going, extremely polite cadence when speaking with clients located in the Southern U.S. versus what I encountered with some clients in the Northeastern part of the country. Mr. Martin’s article referenced similar instances of this type of pleasant demeanor experienced during a recent trip in Florida.

I’m not being naive…none of us have the capacity to always be “Mr. Happy.”  I’m merely suggesting, particularly as we 50 plus males age, it’s not a given that we naturally fall into becoming irascible old men with a “my way or the highway” mentality. Senator Specter could have courteously asked Rep. Bachmann to please allow him to finish before rebutting his comments. Thoughtfulness generally trumps sarcasm. This applies to many types of instances we confront in a typical day. I’m still in a learning stage, having recently been chastised by a couple of friends for my penchant of quickly saying “hello” when they phone and almost immediately turning the call over to my wife.

Guys, Mr. Martin is right…most times, exhibiting a hard edge can and should be replaced with genial behavior and respectfulness.

-Neal

Calling for George

Neal on November 11, 2009 in Career, Finance | 1 Comment »

The topic for this post was prompted by one of my recent tweets on Twitter–Sad sign of the times represented by the new oxymoron in financial markets: “jobless recovery;” explain that to the unemployed. No doubt many of you have heard this phrase uttered by various financial pundits, and have read newspaper articles on this subject matter. My hometown paper, The Philadelphia Inquirer, had the following quote from the chief economic strategist of an investment firm in the Business Section of a recent Sunday edition: “What we’re seeing is a validation of the idea that a jobless recovery is perfectly on track.”

If you’re thinking that’s only one example, a locally circulated newspaper in my county, The Intelligencer, in the November 10th edition, lead the Business Section with an article entitled “Dow  layoff-notice.jpeg, courtesy Flickr jumps 204 to high for year.” Immediately to the left of this headline in the Money Wrap column, the first article was “J&J to lay off 174 in Lower Gwynedd” referring to Johnson & Johnson letting go of 174 employees at its research and development center in Lower Gwynedd, PA as part of its layoff of 8000 workers worldwide.

For the millions of people unemployed or employed but seeking new jobs/careers, this thinking has to hit you in the gut on many levels. If you’re a 50 plus year old male, it’s almost incomprehensible to conceive of a rising stock market while the unemployment levels reach highs not seen in over twenty years, especially considering that the approximate 10% figure currently reported does not include those  of us who are only working part-time or have given up looking for work altogether. Include these economic segments and the 10% unemployment figure almost doubles…

  • Now I don’t mean to appear naive in a strict financial sense; obviously it’s all about the dollars. Joel Naroff, a well-known economist, said "…survival meant cutting costs as rapidly as possible and fulfilling orders with the fewest number of workers” in another recent  article on rising productivity and falling employment. It’s a given that controlling the cost-side of the ledger is an integral function of both nascent and well-established employers; but our economy is kidding itself if growth is to continue resulting from only exercising a sharp pencil or through M&A activity…what about organic growth, that is increasing actual sales. This is a surer sign of real growth that can lead to decreased unemployment levels, as companies would hopefully have the basis to expand and hire.

If you’re of that certain age (50 plus), a healthy economy and low unemployment levels always went hand-in-hand. It’s a new world out there that requires a new (not necessarily better in a moral sense) way of thinking.  I alluded to this in my September 24th post “Teaching an Old Dog New Tricks.” Finding work and/or changing careers is particularly challenging for our age group and one of the more demeaning hazards so puzzling to us is the utter lack of courtesy encountered during the job application and interview process.

How many times have any of you dealt with one or all of the following roadblocks:

1. You get an email about a position from a recruiter who has come across your online resume/you reply stating your interest/the recruiter never gets back in touch with you.

2. You reach the first interview stage (now generally done via telephone)/are told you’ll hear from the company re: scheduling a second interview/you never hear from them again even though you’ve appropriately followed-up to the initial interview.

3. You have an in-person interview and come fully prepared, through conducting research on the prospective employer, with a list of pertinent questions that you hope will highlight your appeal/you’re not given a chance to ask all of your items because the interviewer has too many other people to see that day.

4. You just completed what you felt was a terrific initial in-person interview and your interviewer obviously responded in kind because he/she says" “I’ll call you in a couple of days to schedule the next interview so you can also meet (insert other employees of the prospective firm here)”/you again follow-up appropriately, but don’t receive the call or an email, so you continue to follow-up and the interviewer continues to pull a disappearing act…

What has happened to basic common courtesy?! I understand the sheer volume of applicants for a given position may preclude a prospective employer from responding the way they should, but sometimes even an automated response is better than none at all. To all employers I would simply state “try putting yourself on the other side of the equation.” Lack of decency and empathy are sadly the new order of the day, and while reflecting poorly on the prospective employer, I would extrapolate this to society at-large.

George Carlin had an extremely funny, witty routine on oxymorons; I would have loved to heard him riff on “jobless recovery”…

-Neal

Over the past few weeks, we have evidenced cases of seething anger at town hall meetings held nationwide to discuss restructuring our healthcare system.  These outbursts haven’t been isolated to just a few instances.  Newscast after newscast has shown significantly sizable portions of attendees at many of the gatherings, well-represented by males 50 plus years of age, almost taking on a mob mentality.

Entertainment and sports broadcasts have also provided an increasingly disturbing share of rage and otherwise rude behavior…Christian Bale’s tirade at a co-worker while filming a movie is a prime example, as is the recent case of Serena Williams verbally blasting a lineswoman during a tennis match.

I kanger management1.jpgnow what you may be thinking: of course we’ve seen many 50 plus males “losing it” at the town   hall meetings, after all, healthcare is a sensitive issue and becomes more acute as we age.  Christian Bale has long been known as an intense actor given to the occasional eruption.  Serena Williams is generally thought of as one of sports more gracious figures and her behavior, which occurred at a key point in her semi-final match at the U.S. Open, was an aberration.  However, the obvious question lingers; is any of this a legitimate excuse for these actions?

As a 50 plus male, I’d like to think that my generation has the experience, fortitude and most importantly maturity to contain much of this behavior in our own lives.  Notice I didn’t say all of it, just most of it; there are obviously circumstances where anger is indeed justified.  Most of my friends are what I define as “slow-burners;” they are not prone to immediate Mt. Vesuvius-like explosions of fury.  I’d like to think I fall into this behavior group, but it’s honestly only come about as I’ve grown older and become more tolerant.  Don’t mistake this for folding under pressure or not being capable of holding our ground, we just try to do it by first exercising some common-sense and grace.

It seems as if we all need to collectively take a deep breath and re-visit the words “courtesy” and “decorum” in the dictionary.  As a 50 plus male, I suggest we need to lead and not follow; now if  only I can remember this edict the next time someone cuts me off on the road so I allow my horn to do all of the talking instead of my social finger…

-Neal